Reliability reporting
The platform records the status of every connector as it changes over time, and lets you export how long each one spent in each status over a period. That status history is the raw material for measuring availability, and for the reliability reports some operators have to file.
What the report contains
The reliability report is a per-connector breakdown of time spent in each status over a date range, at monthly or yearly granularity, exported as CSV or JSON. Each row is one connector for one month or year, with the minutes it spent available, charging, reserved, inoperative, out of order, blocked, planned, removed or unknown, alongside the connector's station, location and account.
It covers whatever set of stations you select, so you can run it across the whole network or narrow to a site, a power type, or another slice. The report is per connector rather than a single network figure; a network or per-station view is that set of rows added up.
How reliability is measured
The figures come from the connector status changes the platform already tracks. Each change is timed, and the time between one status and the next is credited to the earlier status, split across days where a status runs past midnight. A status still in force at the end of your date range is counted up to the end of the window. Because it is built from status data the platform holds anyway, there is nothing extra to instrument on the hardware.
Turning it into an uptime figure
The report gives you time in each status, not a single uptime percentage. You choose which statuses count as "up" for your purpose, available and charging for instance, and work out the ratio against the total. This is deliberate: what counts as uptime, and what downtime is excused, differs between reporting regimes, so the platform provides the underlying time and leaves the definition to you.
UK Public Charge Point Regulations
Operators of public charging stations in the UK fall under the Public Charge Point Regulations 2023, which require rapid-charging operators to keep their network reliable on average across the year and to report that reliability annually. This report gives the per-station status time you build that submission from; you apply the regulation's own definitions and thresholds, which are maintained by the DfT. See the Public Charge Point Regulations 2023 for the authoritative detail, as they can change.
Running the report
You export the report from the charging stations list, over a date range and at monthly or yearly granularity. A short range returns straight away; a large one runs as a background export you download once it is ready. Reliability reporting is available to accounts with the analytics feature enabled.